One photo of the wall, the size and make of your telly, and your postcode is enough. We'll text back a flat price in about twelve minutes — usually with two slots inside the next 48 hours.
"All the channels go to the same inbox. Whichever's easiest for you is easiest for us."
Four fields. We reply in the channel you give us — by text if you leave a number, by email otherwise. Tell us as much or as little as you like.
Same number both of us see. Send a snap straight to it. Median reply is twelve minutes, 8a – 9p.
For the longer notes, attached PDFs, landlord paperwork, or just to keep a written paper trail. Same inbox, slightly longer reply.
Same number, voice this time. If we're on a job we'll text back — we don't dodge calls, we just don't always have hands free at 11am on a Wednesday.
Four short steps between sending the snap and a telly on the wall. We text at each one so you always know which bit's running.
It lands in our shared inbox. Both Mara and Tom can see it — whichever of us is on chat picks it up. You'll see the "seen" tick straight away.
A flat figure, what's included, and the next two slots that suit your postcode. Just one number — the one you'll see on the invoice.
Pick the slot that works. The van goes in the diary. We text back a 90-minute arrival window and the name of whoever's driving that day.
Cloths down, drill goes in twice, screen up, cables tidied, dust hoovered, packaging gone. Signed off in chat before we drive off.
The sodium-yellow van runs a 24-mile radius from the workshop. Anywhere inside that ring is a standard call-out. Just past the edge? Send a snap anyway — we'll usually do it, sometimes with a small fuel surcharge that we'll mention in the chat.
We're online right now. Text, email, voice, or the form — whichever's quickest. Twelve minutes from now, you'll likely have a price and a slot.